Terms and Condition and Privacy Policies

Effective from: 7 September 2026

By booking or participating in a class, class pack, full block or other service provided by The Pilates Community, you confirm that you have read, understood and agreed to these Terms & Conditions and Policies. These Terms & Conditions apply to all participants attending The Pilates Community classes and purchasing its services. Nothing in these Terms & Conditions affects any statutory rights you may have under applicable Irish consumer law.

1. Programme Structure and Class Participation

The Pilates Community classes are designed to accommodate participants with different levels of fitness, experience and ability. Classes will generally begin at an appropriate level and exercises may be progressed or modified according to the participant's ability and experience. Mixed-level and Advanced classes will include appropriate exercise modifications and progressions. Participants should select the option that is appropriate for their individual ability and comfort level. Participants should always work within their own capabilities and should inform the instructor if an exercise causes pain, discomfort, dizziness, unusual shortness of breath or any other concerning symptoms. The instructor may ask a participant to stop or modify an exercise if they believe this is appropriate for the participant's safety. Participants may also stop exercising at any time.

Participants are expected to behave respectfully towards the instructor and other class participants. Mobile phones should be kept on silent during class. If a participant needs to take an urgent call, they should leave the class quietly where possible.

2. Health and Safety

Exercise, including Pilates, carries inherent risks. These may include muscle soreness, strains, sprains, falls, dizziness, fainting and changes in blood pressure or heart rate. In rare circumstances, exercise may result in serious injury or other serious medical consequences. Every reasonable effort will be made to provide a safe and appropriately supervised exercise environment. However, each participant is responsible for exercising within their own capabilities and for following the instructions and modifications provided by the instructor.

Participants must inform The Pilates Community instructor of any relevant health condition, injury, pregnancy, recent surgery, medical treatment or other change in health that may affect their ability to participate safely.

Where appropriate, participants may be asked to obtain advice or clearance from a suitably qualified healthcare professional before participating. Participants should not attend class if they are unwell or if they believe that participating may be unsafe for them.

3. Screening and Health Information

Completion of the required screening/health questionnaire is mandatory before participating in a class.

The purpose of the screening process is to identify relevant information that may affect a participant's ability to exercise safely and to allow the instructor to make appropriate modifications where necessary. Participants are responsible for providing accurate and complete information and for informing The Pilates Community instructor of any relevant changes to their health or circumstances before participating in subsequent classes.

4. Class Setting and Exercise Responsibility

Group classes are designed as general exercise programmes and are not individually prescribed personal training programmes. Exercises demonstrated during a group class are intended to be performed under the supervision and instruction provided during that class. Participants who choose to perform exercises independently outside of a class do so based on their own judgement and responsibility. The Pilates Community cannot assess the participant's environment, technique or individual circumstances when exercises are performed independently outside of a class. Participants should seek appropriate professional advice if they are unsure whether a particular exercise is suitable for them.

5. Attendance and Cancellation Policy

Participants should notify The Pilates Community as soon as possible if they are unable to attend a booked class.

6. Drop-In Bookings

A full refund will be provided where:

the participant has booked a drop-in class (Non class pack option); and
the participant cancels at least 24 hours before the scheduled class or
the instructor has canceled the class

Cancellations made less than 24 hours before the class, or failure to attend without prior notification, will generally not be eligible for a refund. The no-show policy in Section 9 applies where a participant fails to attend without prior notification.

7. Full Blocks

A full block booking secures the participant's place in the programme for the duration of the block. Payment for a full block must be made in full via the designated payment link provided by The Pilates Community. A booking is confirmed once payment has been successfully received. Payment for a full block is non-transferable and non-refundable, subject to any statutory consumer rights that may apply.

A full block booking reserves a place in the programme for the participant for the duration of the block. Class time and day must be discussed with the instructor before payment. Missing an individual class within the block does not entitle the participant to a refund, price reduction, replacement class or transfer of their place to another person. A full block booking may not be shared, transferred, swapped or substituted with another person. Another person may not attend a class in place of the registered participant, including a friend, family member, colleague or relative. Where a participant sustains an injury or develops a medical condition outside of class that prevents them from continuing to participate in the remainder of the block, The Pilates Community may consider an appropriate arrangement on a case-by-case basis. Supporting documentation from a GP or other appropriately qualified healthcare professional may be requested. Where The Pilates Community agrees to provide a refund or other arrangement in exceptional circumstances, this does not create an entitlement to a refund or extension in other circumstances. Nothing in this section limits any statutory consumer rights that may apply.

8. Class Packs Credits

Where a participant purchases a class pack, each class included in the pack represents a class credit that can be used to book and attend an eligible Pilates class during the validity period of the class pack. Class credits must be used within the specified duration of the class pack at the time of purchase. Any unused class credits remaining after the expiry date will automatically expire and cannot be redeemed or refunded. Class credits are strictly non-transferable and may only be used by the participant under whose name the class pack was purchased. If a participant is unable to attend a class they have booked using a class pack credit, they must cancel their booking at least 24 hours before the scheduled class. Where 24 hours' notice or more is provided, the class credit will be returned to the participant's account and can be used to book another eligible class within the validity period of the class pack. Where less than 24 hours' notice is provided, or where the participant fails to attend without prior notification, the class credit will be forfeited and will not be returned to the participant's account. Where a participant is unable to use their remaining class credits due to an injury or medical condition, The Pilates Community may consider an appropriate arrangement on a case-by-case basis. Supporting documentation from a GP or other appropriately qualified healthcare professional may be requested. Any arrangement will be subject to the circumstances and any applicable statutory consumer rights. It is the responsibility of the participant to monitor their remaining class credits and use them before the class pack expiry date. No extensions will normally be provided once a class pack has expired.

9. Class Packs

Class packs must be used within the validity period specified at the time of purchase. It is the participant's responsibility to use their class pack within the applicable validity period. Class packs are purchased for the registered participant and are strictly non-transferable. A class pack may not be shared, transferred, swapped or substituted with another person. Another person may not attend a class in place of the registered participant, including a friend, family member, colleague or relative. Unused classes remaining when a class pack expires will automatically expire and cannot normally be redeemed after the expiry date.

Class packs are not normally refundable, transferable, extendable, pausable or suspendable once purchased, except where The Pilates Community agrees otherwise or where a participant has a statutory right to a refund, price reduction or other remedy. Where a participant is unable to continue using a class pack because of an injury or medical condition, The Pilates Community may request supporting documentation from a GP or other appropriately qualified healthcare professional and may consider an appropriate arrangement on a case-by-case basis.

10. Booking and Payment

A booking is considered confirmed once payment has been successfully received. Participants are responsible for ensuring that their booking details are correct, including the selected class, date and time. The Pilates Community reserves the right to refuse or cancel a booking where necessary, including where a class is full, a booking has been made incorrectly, or participation would not be appropriate for the participant's safety. Where The Pilates Community cancels a class or is unable to provide a booked service, participants will be offered an appropriate alternative, credit or refund, as applicable. Where a service has not been provided or does not conform to the service contract, participants retain any rights and remedies available to them under applicable Irish consumer law.

11. No-Show Fee

With effect from 1 September 2026, a participant who books a class and fails to attend without notifying The Pilates Community in advance may incur a €15.50 no-show fee, equivalent to the current drop-in class rate.

Where possible, participants should provide as much notice as possible if they are unable to attend. Providing early notice allows another participant on the waiting list an opportunity to attend and assists The Pilates Community in managing class capacity and venue commitments. The no-show fee does not apply where the participant has provided sufficient notice of their inability to attend, or where The Pilates Community agrees that the circumstances reasonably justify waiving the fee.

12. Instructor Guidance and Participant Responsibility

Participants are expected to follow reasonable instructions given by the instructor during class. Participants should not attempt exercises or progressions beyond those appropriate for their current ability without appropriate instruction. If a participant is unsure about an exercise, they should ask the instructor before performing it. The instructor may provide modifications, regressions or progressions based on the information available to them and their observations during the class. Participants remain responsible for communicating relevant symptoms, discomfort or changes in their health during a session.

13. Class Changes and Cancellations by The Pilates Community

The Pilates Community may occasionally need to change, reschedule or cancel a class due to circumstances including instructor illness, venue availability, severe weather, operational requirements or other circumstances outside reasonable control. Where a class is cancelled by The Pilates Community, participants will be notified as soon as reasonably practicable. Where appropriate, participants will be offered a replacement class, credit or refund. Where a replacement, credit or refund is offered, the option provided will take account of the circumstances and any applicable statutory consumer rights.

14. Participant Conduct

Participants are expected to behave respectfully towards the instructor, venue staff and other participants.

The Pilates Community reserves the right to ask a participant to leave a class where their behaviour is disruptive, abusive, threatening or otherwise creates an unsafe or inappropriate environment. Inappropriate behaviour may result in a participant being refused future bookings.

15. Privacy and Personal Information

Information provided during booking and health screening will be handled in accordance with applicable data protection legislation and The Pilates Community's Privacy Policy. Health information is treated as confidential and will only be used where necessary for the purposes for which it was provided, including assessing participation and providing appropriate exercise modifications. Participants should refer to The Pilates Community's Privacy Policy for further information about how personal information is collected, stored and used.

16. Liability and Participant Rights

The Pilates Community will take reasonable care in providing its services and maintaining a safe environment.

Participants acknowledge that physical exercise carries inherent risks and agree to participate within their own capabilities and to follow reasonable instructions provided by the instructor. Nothing in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited under Irish law. In particular, nothing in these Terms & Conditions is intended to exclude or limit liability for death or personal injury caused by an act or omission for which The Pilates Community is legally responsible.

17. Changes to These Terms & Conditions

The Pilates Community may update these Terms & Conditions from time to time to reflect changes to its services, policies or legal requirements. The most recent version will apply to bookings made after the updated Terms & Conditions take effect. Where a change materially affects an existing booking or contractual arrangement, The Pilates Community will provide appropriate notice where required.

18. Applicable Law

These Terms & Conditions are governed by the laws of Ireland. Nothing in these Terms & Conditions affects any statutory rights or remedies available to consumers under Irish or applicable European law.

19. Agreement

By booking or participating in a service provided by The Pilates Community, the participant confirms that they have had an opportunity to read and understand these Terms & Conditions and agree to comply with the policies contained within them.

The Pilates Community
Christina Reilly